Frequently Asked Questions
Everything you need to know about shopping with Chalo & Co.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return request.
What payment methods do you accept?
Chalo & Co. accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on the destination and package weight.
How can I track my package?
Once your order has shipped, you will receive an email containing a link to your tracking information. You can also log in to your account on our website to view your order history and current status.
What should I do if my item arrives damaged?
We take great care in packaging, but if your item arrives damaged, please email us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund immediately.